Building a Better Workplace and World With Purpose
In this keynote presentation Ryan inspires each of us to bring our soul to work every day. He shares how building an authentic, caring community connects each of us to a more meaningful, fulfilling experience while at work. The audience will learn how to show up to work every day knowing that their passion for community can not only drive business, but also drive the positive change they want to make in the world to answer the question, “Why am I going to work today?”.
Topics: Employee engagement, HR, employee retention, customer experience, CSR (corporate social responsibility), talent recruitment, company culture, culture change, cause marketing, learning and development.
Work Your Passion/Lead Your Legacy
In this keynote presentation Ryan challenges leaders to lead with the end in mind. He shares how to lead beyond position and title to adopt a servant leadership paradigm. The audience will learn how to lead through inspiration and authentic connection. Ryan shares his own story of a teacher who cared for him when his mom died from suicide and his dad was a heroin addict. The principles taught from his personal experience leading in non-profit and for-profit guarantees a life led for legacy for senior and up and coming leaders to answer the question, “How am I going to matter?”.
Topics: Leadership, servant leadership, company culture, succession planning, rehumanizing business, learning and development.
Redefining Customer Service
In this keynote presentation Ryan teaches how to serve customers through inviting them to help build your culture. Great customer service can no longer be taken for granted and those companies that lack it will fail. But customer service should be a given, not a differentiator. In this speech, Ryan redefines customer service as a new level of customer engagement in the very culture a company is attempting to build. The audience will learn how to differentiate their business by seeing their customer experience as relational, not just transactional to answer the question, “What is the most compelling reason to do business with us?”.
Topics: Customer loyalty, new client acquisition, HR, culture change, cause marketing, employee engagement, customer experience, competitive advantage, learning and development.
ROI Of COG
Every company strives to make a profit. Sometimes, if there’s enough left over, companies even become philanthropic. At TCC, Scott’s motivation for creating a Culture of Good was not to increase profit or give more money to charitable causes. It was merely to make the world a better place. However, he’s still the CEO of a for-profit business so he was far from disappointed to see the positive impact Culture of Good had on financial results and other KPIs. If you appreciate hearing from somebody who has made profound accomplishments, bring Scott in to tell you about how doing good increased his same store sales, total sales and operating income. In a high turnover industry, turnover decreased while the number of employees increased. The Culture of Good, while good for your employees, customers and cause, is also good for your business.
Redefining Customer Service
In this presentation, attendees will learn how to serve their customers through inviting them to help build your culture. Great customer service can no longer be taken for granted and those companies that lack it will fail. But customer service should be a given, not a differentiator. In this speech, Ryan redefines customer service as a new level of customer involvement in the very culture a company is attempting to build. Ryan answers the question, “What happens when customers become more than a financial transaction and they begin participating in the culture of the company they frequent.”
How To Build A Culture of Good And Why It Matters
In this presentation, attendees learn how they can grow their companies simply by doing the right thing for the right reasons. The demand for fun, creative company cultures is increasing with a growing millennial workforce searching for an employer willing to compete for their interest. The keys for building a culture that is sticky must go beyond offering ping pong tables and Friday keg days. A culture of good positively makes life better for employees and customers by connecting them to a greater cause to make the world better. In this speech, Ryan answers the question, “What happens when employees and customers join together in a company culture that makes the world better?”
Bring Your Soul To Work
How employees discover their calling by turning their everyday work into meaningful impact. When companies give their employees permission to care, they create a movement of people who share their value for social responsibility. CSR programs are just that — programs that can fade faster than it takes to launch. When employees are empowered to bring their soul to work they join a movement that redefines their role in their work that drives retention and minimizes low performance. In this speech, Ryan answers the question, “What happens when companies offer more than jobs or careers and get in the business of offering callings to employees?”
Ryan McCarty is an author, speaker and the co-founder of Culture of Good, Inc.
Culture of Good teaches for-profit companies how to operate their business with the soul of a non-profit to drive their business toward greater success.
Ryan is the author of Build a Culture of Good: Unleash Results By Letting Your Employees Bring Their Soul To Work. His work has been featured in Huffington Post, Inc.com, People, Forbes and more. He is also featured on podcasts regularly for his profound message on how to operate your business and live your life with a soul.
Ryan began his career as a full-time minister leading non-profit organizations for more than 20 years before becoming director of customer and employee relations at TCC, one of the nation’s largest Verizon Authorized Wireless Retailers. During his time at TCC, Ryan launched and created Culture of Good, a movement that enabled the wireless retailer’s 3,000 employees to give back in all 850 communities in which they exist. The Culture of Good inspires employees, ignites positive change in the world, and impacts a company’s bottom line. Ryan’s work during his five years at TCC drove financial results for the company, reduced employee turnover and truly built a Culture of Good within TCC.
Ryan bases his work on the principle that profit isn’t evil. He believes every leader and employee can leverage their daily work to discover their life calling by making the world better and meeting the needs of others. As Ryan’s book exhibits, the difference between a corporate social responsibility program and a Culture of Good is that the latter is the emotional operating system that becomes the business’ DNA. Ryan teaches how to drive business toward greater success by inspiring employees and customers and connect to a greater purpose that can empower all stakeholders to make the workplace and world a better place.