Jenn Lim

  • CEO & Chief Happiness Officer, Delivering Happiness
  • Culture Book Creator and Consultant, Zappos.com
  • New York Times Bestselling Author, 'Delivering Happiness' and 'Beyond Happiness'



Jenn Lim is the Founder and New York Times bestselling author of Beyond Happiness, and the CEO of Delivering Happiness (DH), a company she and Tony Hsieh (the late CEO of Zappos.com) cofounded to create happier company cultures for a more profitable and sustainable approach to business. 

Delivering Happiness started as a book (New York Times and WSJ Bestseller, which sold one million copies worldwide) and evolved into a business consultancy and global movement that has impacted and inspired hundreds of companies and organizations worldwide. In her new bestselling book, Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact, Jenn draws on her decades of experience in culture and strategy to translate it into a practical “how to” framework for more sustainable workplaces and modern organizational design. She guides all of us—no matter our title or rolehow to live more meaningful lives through the work we do every day.

Jenn’s mission is both simple and profound: to teach businesses how to create workplaces—led with happiness and humanity—that generate more profit, sustain all people at every level of the organization, and share how we can make a greater impact by being true to our authentic selves.

In 2017, Jenn was selected to be on the Global Happiness Council of Work and Wellbeing and in 2020, Delivering Happiness (DH) was placed on the Inc. 5000 list, becoming one of the fastest-growing private companies in the US. Jenn helped create the world’s first series of Culture Books at Zappos.com and has been featured in Fox Business, Inc., Forbes, Fortune, Entrepreneur, The World Happiness Report, The Guardian, Fast Company, Thrive Global, MSN, CNBC Make It, Success Magazine, New York Post, Next Big Idea Club, SiriusXM Business Radio, and more.

You can find Jenn speaking at events such as PayPal, Zoom, Facebook, Franklin Templeton, Lockheed Martin, Indeed, McDonald’s, World Government Summit, SHRM around the globe (and in Zoomland), on podcasts such as Bloomberg Radio, The Atlantic, Newsweek, The (Jim) Kwik Brain, Guy Kawasaki’s Remarkable People, The Goal Digger, Hacking Your Leadership, Happen to Your Career, and The Dave Ramsey Show, working with organizations from Starbucks to Sallie Mae to create positive change in the world, or starting spontaneous dance parties with her friends and family.

 

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A Sample of the Groups That Have Hosted Jenn Lim
  • Chase Bank
  • Century 21 Department Stores
  • Geisinger Health Systems
  • NorthWell Hospital Systems
  • PNC Bank
  • Prime Ministers Office Dubai
  • Starbucks
  • The Gates Foundation
  • Viacom
  • McDonalds
Interview - Starting the company, Delivering Happiness, and the sustainable cultures we build | HPBB [4:02] - Get Sharable Link
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* All Keynotes are customizable and can focus on Customer Service, Employee Engagement, Leadership, Higher Purpose, Wellness & Optimization, Future of Work, Diversity, Inclusion, Belonging and more....

We’re in a New (Ab)Norm

The world has done a 180. We’re living in the Future of Work sooner than we thought. We need to adapt to thrive (as individuals and organizations) Changes are happening all around us with VUCA (volatility uncertainty chaos ambiguity) and the FUD Factor (fear uncertainty doubt) Now more than ever... ...

  • The world has done a 180. We’re living in the Future of Work sooner than we thought. We need to adapt to thrive (as individuals and organizations)
  • Changes are happening all around us with VUCA (volatility uncertainty chaos ambiguity) and the FUD Factor (fear uncertainty doubt)
  • Now more than ever...happier employees=happier customers=profitable, sustainable businesses
    (+ MEANINGFUL lives)
  • But how do we do it? 

Start with the ME

  • Why sustainable happiness and culture change must start with ME, the individual   
  • Ways to be an authentic leader within yourself, your personal life and at work
  • What are your own personal values and purpose? 

Extend to the WE

  • Build adaptable teams with alignment and accountability
  • Align your values to your behaviors
  • Embrace tensions that comes with change…and life 

Ripple to the COMMUNITY

  • Align your purpose to your company’s purpose
  • Use purpose as a NorthStar in decision-making and strategy for business growth
  • How living your purpose enhances your customer base and experience 
  • How key frameworks from the science of happiness build personal & organizational growth and impact 

Call to Action

  • What can you do today?
  • Free tools to get you started
  • Q&A  

Delivering Happiness

Experience the story of Delivering Happiness painted with colorful life lessons from your speaker. Jenn will share the philosophy that Tony Hsieh applied to build Zappos into a $1Billion a year example of culture as a brand. Jenn will weave in the science of happiness to understand how happiness as ...

Experience the story of Delivering Happiness painted with colorful life lessons from your speaker. Jenn will share the philosophy that Tony Hsieh applied to build Zappos into a $1Billion a year example of culture as a brand. Jenn will weave in the science of happiness to understand how happiness as a business model works, zooming in on the personal element to empower every individual to choose happiness. Jenn will share the simple model that can be applied to YOUR organization to create change right away, illustrating key themes with inspiring examples and takeaways at every turn. Leave understanding how prioritizing happiness at work and in life can change the world more than we ever thought possible, one person and one company at a time. And how it is all in our control.

  • How happiness as a business model = profits, passion and purpose 
  • Why happiness leads to success on the personal (ME) and organizational (WE) level  
  • Why sustainable happiness and culture change must start with ME, the individual    
  • The OTHER ROI, Ripples of Impact: from the personal level of ME to WE to COMMUNITY
  • How to build a grassroots movement of happiness with your family/teams
  • Culture is Everyone’s Business – the significance of co-ownership and how it drives success
  • How key frameworks from the science of happiness can build personal & organizational happiness  
  • How the Happiness Frameworks of Connectedness, Progress, Control, Values and Purpose can be linked to metrics, and why this is important in building a culture movement   
  • The role of higher purpose in our personal lives and how to live our purpose through our work 
  • Higher Purpose as a north star in decision-making and strategy for business growth
  • PECs – the secret that drives Zappos WOW service and exceptional repeat business  
  • Stories and examples of cultures coming back from the brink, and scaling to new heights  
  • An inspiring call to action to choose happiness, today!

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Biography

Jenn Lim is the founder and bestselling author of Beyond Happiness, and the CEO of Delivering Happiness (DH), a company she and Tony Hsieh (the late CEO of Zappos.com) cofounded to create happier company cultures for a more profitable and sustainable approach to business. 

Delivering Happiness started as a book (New York Times and WSJ Bestseller, which sold one million copies worldwide) and evolved into a business consultancy and global movement that has impacted and inspired hundreds of companies and organizations worldwide. In her new bestselling book, Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact, Jenn draws on her decades of experience in culture and strategy to translate it into a practical “how to” framework for more sustainable workplaces and modern organizational design. She guides all of us—no matter our title or rolehow to live more meaningful lives through the work we do every day.

Jenn’s mission is both simple and profound: to teach businesses how to create workplaces—led with happiness and humanity—that generate more profit, sustain all people at every level of the organization, and share how we can make a greater impact by being true to our authentic selves.

In 2017, Jenn was selected to be on the Global Happiness Council of Work and Wellbeing and in 2020, Delivering Happiness (DH) was placed on the Inc. 5000 list, becoming one of the fastest-growing private companies in the US. Jenn helped create the world’s first series of Culture Books at Zappos.com and has been featured in Fox Business, Inc., Forbes, Fortune, Entrepreneur, The World Happiness Report, The Guardian, Fast Company, Thrive Global, MSN, CNBC Make It, Success Magazine, New York Post, Next Big Idea Club, SiriusXM Business Radio, and more.

You can find Jenn speaking at events such as PayPal, Zoom, Facebook, Franklin Templeton, Lockheed Martin, Indeed, McDonald’s, World Government Summit, SHRM around the globe (and in Zoomland), on podcasts such as Bloomberg Radio, The Atlantic, Newsweek, The (Jim) Kwik Brain, Guy Kawasaki’s Remarkable People, The Goal Digger, Hacking Your Leadership, Happen to Your Career, and The Dave Ramsey Show, working with organizations from Starbucks to Sallie Mae to create positive change in the world, or starting spontaneous dance parties with her friends and family. Jenn lives in the Oakland Hills, CA.