Doug Lipp

  • Former Head Trainer, Walt Disney University
  • Expert on customer service, leadership, change and global competitiveness
  • Author

Candid. Passionate. Relevant. Doug Lipp is on a mission to help organizations strengthen their corporate culture, boost performance, amplify employee morale, and unapologetically, have fun while doing it. Doug is one of the most trusted and respected business speakers and coaches in the world and is sought after for his expertise in helping organizations build adaptive, world-class service cultures that fuel growth and long-term success. He is a distinguished, bestselling author and former head of training team at the legendary Disney University corporate headquarters. Doug has established a career and shaped an industry around the idea that culture is the preeminent factor driving business success.

 


Doug Lipp headshot
Past Hosts Include:
  • Carlen Media Group
  • Merry Maids
  • Scudder Investments
  • Conseco
  • Pepsico
  • Remedy Intelligent Staffing
  • Regions Bank
  • LaSalle Advisors
  • IBM
  • Sandia National Laboratories
Rave Reviews About Doug Lipp
Wow! Wow! and Wow!....pretty much sums up your presentation at the Tony Robbins' Personal Power Seminar. You were sensational!! I especially appreciated the fact that you customized a program to fit the needs of our audience. You did your homework and it showed! The audience loved your storytelling, unmistakable depth of knowledge and quick wit. You held their attention throughout the entire program. In short, Doug, you made us look good!!

More rave reviews

"The presentation was excellent! Doug provided valuable information in a very interesting manner. The attendees were really engaged and appreciated the wonderful learning opportunity from Doug's experience at Disney."

-Express Professionals

"Thank you for your enlightening presentation at our community meeting. The message was right on target regarding cultural diversity and sensitivity. Your diligence and researd was well founded and heped to tailor our specific needs. You really grabbed the audience attention with your display and style."

-Accenture

"I have nothing but amazing things to say about Doug. He was wonderful to coordinate with leading up to our leadership conference. His keynote address exceeded all expectations. Doug was extremely personable, inspirational and fun. Thanks for a great event!"

-YPO (Young Professionals Assn.)

"Doug gave without a doubt the best presentation ever! We would like to commend him on the pre-event research. Anyone hearing Doug would assume he was a long term Remedy employee due to the skillful way he meshed our company culture, vocabulary, and methods into his presentation."

-Remedy Intelligent Staffing

"Doug was an amazing keynote speaker at our annual user conference. Doug went above and beyond to learn about our industry, clients, and solutions to deliver a compelling, relevant Keynote. In addition, he spent time engaging our clients before his session and incorporated these meetings into his pitch. I highly recommend Doug as a Keynote Speaker. Our clients gave him a top rating."

-Wolters Kluwer Health

"Doug ROCKS! He recently spoke at the SEDA Annual Conference in Savannah to a group of 700+ executives. Doug is thought-provoking, a great story teller and has a 'learn-by-doing' presentation style that has motivated hundreds of thousands of people around the world."

-SEDA (Savannah Economic Development Territory)

"Please enjoy some comments from attendees: • 63% came just to hear Doug • 98.5% rated Doug the best part of the day (Great speaker and timely topic; Doug was amazing) Sponsors comments included: • 98% felt value for their sponsorship dollars • 100% said they would sponsor next year"

-Roseville Chamber of Commerce

"Your reputation as an excellent and well­ prepared motivational speaker is well-deserved. Rather than speak about generalities, you communicated your message through the use of relevant information and topics. Thanks so much!"

-Peat Marwick, KPMG

"We've received numerous messages from attendees reinforcing how much they enjoyed your presentation! You captured the spirit perfectly and engaged all of us with messages that were relevant, tangible and do-able! You'll be a hard act to follow!"

-CEO, Whistler Chamber of Commerce

"Thank you for being our Keynote Speaker at the SAHRA conference. I enjoyed meeting and talking with you pre-event and was totally captivated by your presentation. I know you travel the world with your speaking engagements, so it was special for us that you could speak in your hometown!"

-SAHRA

"Thank you for a very interesting, moving, and motivational presentation! We already shared the stories with our colleagues! We value your spirit!"

-Clifton Larson Allen (Formerly Gallina LLP)

"I enjoyed working with you in the months leading up to the Legal Conference and also talking with you during the conference itself. I appreciate all the time and energy you devoted to the presentation - you met our demands! You did an incredible job of modifying your presentation to make it personal to AT&T, even updating your presentation minutes before going on stage. I am not sure how you did it, but it was quite the feat!"

-AT&T,Legal Team

"The group loved Doug! I recommend him to any group wanting a clear picture of what makes a company like Disney succeed, and even some of the pitfalls they have faced."

-Miller Heiman

"We loved your messages and delivery! As usual I learned quite a bit from you. To say you have had an eventful and fun career seems an understatement. Meeting you was an honor."

-EMCOR HR Conference

"Doug did an OUTSTANDING job for us at CSDA's Annual Conference! Impressive. He made me very, very proud!."

-CSDA (California Special Districts Assn.)

"Thank you so much for your fascinating and engaging presentation. We've heard such great feedback! Your presentation and insights made our VISION a successful event and bolstered its reputation as the premier event for the area's marketers."

-American Marketing Association

"'Your presentation at the Chamber of Commerce CEO Leadership Conference was a rousing success! Feedback about your presentation, 'Global Competitiveness in a Local Market,' has been very positive. The marketplace in the US is indeed changing. These CEOs and leaders of the Chambers of Commerce now have some new ideas they can take back to the businesses they support. I also sincerely appreciate the extra preparations you made to tailor your presentation for our members; the audience openly complimented your efforts!"

-US Chamber of Commerce

"Wow! Wow! and Wow!...pretty much sums up your presentation at the Tony Robbins' Personal Power Seminar. You were sensati?nal!! I especially appreciated that you customized your program to fit the needs of our audience. The audience loved your storytelling, unmistakable depth of knowledge and quick wit. Doug, you made us look good!!"

-Foundation for Tony Robins (Fortune Mgmt)

"Doug's presentation was relevant to our profession and he spoke with passion and conviction. He left us with tools and techniques to drive success into our projects and delivered his message in a lasting and vibrant way. He had us laughing and reflecting. He was our top presenter, easy to coordinate with, and is a genuine, caring person that would be a great add to anyone's convention."

-PMI (Project management Institute)

"You were a hit! The event sponsor was concerned about a "meaningful" presentation. Our people spend hundreds of hours in training and conferences, so they have high expectations. One comment: "Dog was so convincing in his knowledge of our Industry, that many of the participants thought he's worked with our firm all along."

-Ernst & Young

"Doug was SPEC-TAC-U-LAR!!!"

-EXMA- Bogota

"We loved having Doug at our very first EXMA Panama, and so did the event-goers. We had many stressful months preparing for the event, but everything went great and we are so happy with the results. Doug definitely played a key role in it being such a success."

-EXMA- Panama

"We've worked with a number of speakers and Doug Lipp was one of the easiest speakers to work with from start to finish. Not only did he want to learn about our organization and Members, he was truly interested in making sure that he delivered the best presentation for our attendees. His enthusiasm for educating and inspiring others IS catching. His attention to detail and responsiveness was so appreciated. I'm hopeful that we will be able to work together in the future. It's clear why he is the success that he is, he cares about the people he works with and the topics he shares."

-Naperville Chamber of Commerce

"Doug Lipp’s outstanding presentation at our Good Morning Tucson event not only exceeded our expectations but we doubled out attendance. Every business can benefit from heightened levels of customer service. Doug not only gave our audience tools to elevate their customer service, but entertained them from start to finish. Another plus­Doug also practices what he preaches. His communications and on-site coordination clearly sent us a message that our event was as special to him as it was to us."

-Tucson Chamber of Commerce

"Doug was truly an inspiration across our management community. His message about change resonated exceptionally well and brought our mindsets to a new holistic level many had not previously considered. He then took us to a very personal level of understanding how we as individuals can take control and implement our own actions for success."

-Cisco

"What an excellent experience we had at the two-day seminar you provided for FRC recently! You really are the “old hand” at these kinds of things, Doug, and there is always a sense of integrity and honesty in your presentations. Please keep up the good work!"

-California Rice Industry Association

"Doug made a remarkable keynote presentation at IZA’s Annual International Zinc Conference. His talk was really the highlight of the conference with excellent feedback from attendees. Doug was the best keynote speaker that the Conference has had, and we’ve had some great ones!!! His pertinent messages, combined with his smooth, humorous, and dynamic delivery, is what makes him a world-class speaker."

-International Zinc Association Conference

"I would like to thank you for all the support, insight, and assistance you have provided me and other members of our staff. The establishment and of any foreign-owned business has its own special set of challenges and pitfalls, and I have found your expertise to be of invaluable assistance to me personally as well as to our company."

-Gekkeikan Sake

"Doug moderated our North America Asset Management conference. His high energy, engaging presence, and unique sense of humor kept our audience involved and attentive throughout the 3 day session. His substantial involvement prior to, and during the conference helped all of our presenters (some their first time) shine, and get their story out. Doug was also able to weave meaningful personal experience to further support our message. I would absolutely recommend Doug and use him in future sessions. He is a pleasure and joy to work with."

-SKF

"We truly appreciate your willingness and time spent in speaking at the continuous Performance Improvement seminar. You were extremely well received and our staff has asked that we have you come back again to further enlighten us regarding cultural diversity. We all feel that it would help us develop a productive relationship with our clients. Thank you for opening our minds!"

-Fluor

"The conference was a big hit and considered to be the best one this group has ever attended. You have a delightful style that keeps your audience engaged through the use of ‘real-life’ examples and a touch of humor, which in turn makes you very effective in delivering a valuable message in an entertaining way. Your pre-program research and planning was clearly an essential key to your effectiveness in our conference. Your presentation put us in the right frame of mind to challenge various areas of our company in leadership and customer service issues!"

-Frigoscandia, Denmark

"Your insight on the challenges and opportunities associated with working across cultures really enhanced our program and what we were trying to accomplish. We greatly appreciate the time and effort you spent learning about our business and weaving 'real life' Sundstrand situations into your remarks. "

-Sundstrand

"Thank you for a wonderful learning experience. Your witty Disney experiences offer invaluable lessons in client service.Your references to our personal challenges made for a seamless presentation. You left the participants enlightened and energized. "

-Merrill Lynch

"I found your presentation to be right on target regarding the need for cultural diversity and sensitivity. I felt that your diligence and research was well founded and helped to tailor the presentation for our specific needs. "

-Accenture

"Your presentation was top notch and extremely well received. I would heartily and without reservation recommend Doug to any organization interested in giving its employees a peek at the dividends of investing in exceptional customer service. "

-United States Air Force

"I was absolutely swamped with an overwhelming number of responses from the members...all positive. Your keynote set a tone that we managed to carry through to the close of the conference. You were so highly regarded, I have been 'required' to work on the selection of next year's speaker! "

-Soft Network Users Group

"Your reputation as an excellent and well-prepared motivational speaker proceeded yourself and you proved that your recognition is well-deserved. Rather than speak about generalities, you communicated your message through the use of relevant information and topics that the audience was knowledgeable and comfortable with."

-KPMG Peat Marwich

"Our Management Team Leadership Conference was a success and your keynote presentation set the tone for the entire day. Your willingness to take time before the conference to understand our needs in terms of the change process was very appreciated and recognized as a key factor for success! "

-Sandia National Laboratories

"The key to your successful presentation was your ability to blend an important message with an approach which is effective to an international audience. The examples you shared from your days with Disney in Japan and the U.S. made your message all the more enjoyable. "

-IBM

"You have a unique ability to captivate an audience with your delivery and humor while also communicating pertinent and relevant information. Your keynote presentation was the highlight of our conference. "

-LaSalle Advisors

"Your presentation on how to maintain excellent customer relations during change, in this case a merger, was superb. By spending a significant amount of your time learning about our bank, the acquiring bank, and the specifics of the merger before the event, you were able to deliver a detailed presentation that was meaningful. "

-Regions Bank

"You gave what was without a doubt the best presentation we have ever had. I would like to commend you on your pre"

-Remedy Intelligent Staffing

"Your engaging style and personal experience supported your key topics of communication, leadership and the need for constant change. We are in a hugely competitive market and your stories of how Disney differentiated itself from the competition were inspiring to all. "

-Pepsico

"You have given over 40 presentations to our clients. You consistently provided them with substantive, content"

-Conseco

"Our clients were not only entertained by your energetic and entertaining presentation but they learned something they could take back and apply within their organization. I also wanted to thank you Doug for all your pre"

-Scudder Investments

"I can say with certainty that you were the best speaker we've had in recent years. You were easy to follow and your illustrations were most interesting. The audience stayed with you the entire hour which passed far too quickly. "

-Merry Maids
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DOUG LIPP MARKETING VIDEO - Get Sharable Link
Talks & Conversations with Doug Lipp
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DISNEY U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees.

How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind Disney’s legendary employee development dynasty and how does it reinforce organizational values, culture and brand. Learn how Disney continues to capture the hearts and minds of thousands of emplo ...

How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind Disney’s legendary employee development dynasty and how does it reinforce organizational values, culture and brand.  Learn how Disney continues to capture the hearts and minds of thousands of employees around the world through an unwavering devotion to the core values established by Walt himself. Doug’s career working directly with Disney visionaries, combined with his recent interactions with Disney legends while writing Disney U, provides the backdrop for intriguing never-before-told stories. Doug shares how the Disney University remains relevant—more than fifty years after its founding – and why these leadership lessons are more important now than ever before. 

Leadership/Teamwork: Organizational Culture - It's more than a coat of paint.

Leaders build the culture, live the culture, and reinforce the culture every single day. Leadership has always set the tone within an organization, but today there’s growing consensus that a winning, sustainable culture is only achieved when it is ‘actively’ steeped throughout the entire organizatio ...

Leaders build the culture, live the culture, and reinforce the culture every single day. Leadership has always set the tone within an organization, but today there’s growing consensus that a winning, sustainable culture is only achieved when it is ‘actively’ steeped throughout the entire organization. In this program, Doug persuasively demonstrates that organizational culture is much more than a coat of paint daubed on the walls of a building. Culture is the cornerstone of success and supports your business performance and all operations. As such, it’s uniquely yours and almost impossible for competitors to copy.

Customer Service/Communication/Motivation: The Magic of Exceptional Customer Service - Keep plussing the show.

How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels? Learn ...

How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels? Learn the four components that are at the heart of Disney University: Innovate. Support. Educate. Entertain. Discover how legendary service is a delicate balance between art and science. “Doing the ordinary in an extraordinary fashion” isn’t rocket science; customer service excellence must be ingrained throughout your culture. In this ever-changing economy, more companies than ever are realizing the strategic importance of transforming their service culture to differentiate themselves from competitors.

Change/Creativity/Motivation: Even Monkeys Fall From Tress, Learn From Mistakes and Embrace Change.

Even the best and the brightest make mistakes. However, the ability to deal with setbacks, then bounce back even stronger is the hallmark of market leaders. Join Doug as he takes you on a behind-the-scenes tour of the Walt Disney Company to learn about its successes and how it overcame spectacular o ...

Even the best and the brightest make mistakes. However, the ability to deal with setbacks, then bounce back even stronger is the hallmark of market leaders. Join Doug as he takes you on a behind-the-scenes tour of the Walt Disney Company to learn about its successes and how it overcame spectacular obstacles by challenging the status quo and embracing change. Successful organizations embrace the attitude of “change or perish” and are willing to reinvent themselves. How do the best organizations overcome obstacles to growth, which include turf wars, hierarchical barriers and creative stagnation? Doug provides examples world-class leaders that have eliminated these barriers to improvement and enthusiastically embraced change. The world is changing; are you?

Beyond Stuck in the Middle Seat™ Welcome Change & Take Control

What’s the worst place in an airplane? The middle seat! Why? You’re literally stuck in a rotten place, possibly for a long time, and you can’t do anything about it. Or can you? During this presentation, Doug uses the middle seat as a metaphor for what happens to all of us in life. ...

What’s the worst place in an airplane? The middle seat! Why? You’re literally stuck in a rotten place, possibly for a long time, and you can’t do anything about it. Or can you? During this presentation, Doug uses the middle seat as a metaphor for what happens to all of us in life. How do you deal with unfortunate situations? When in a situation that you “can’t control,” what options do you actually have? This entertaining and thought-provoking presentation covers a range of topics, including Creative Problem Solving, Work-Life Balance, Stress Management and Career Development. Join Doug for some fun as he addresses everything from life-on-the-road horror stories to dealing with organizational change.

Global Competitiveness/Diversity: It's A Small, Small World. The globe is shrinking. Is your business expanding?

Walt Disney had it right all those years ago … “it is a small world.” And guess what? It’s getting even smaller! Mobility and greater access to multicultural markets is heralding in exciting, new opportunities for organizations willing to raise their diversity IQ. In this powerful and cutting-edge p ...

Walt Disney had it right all those years ago … “it is a small world.” And guess what? It’s getting even smaller! Mobility and greater access to multicultural markets is heralding in exciting, new opportunities for organizations willing to raise their diversity IQ. In this powerful and cutting-edge presentation, Doug Lipp shows that regardless of whether your organization is selling globally, the face of the customer is changing. Gone are the days of managing or marketing to a homogenous group. Customer groups, employees, channel partners, and shareholders now represent different cultures, generations, and ways of thinking. Organizations must adjust— or be willing to lose—in their global battle for market share.

Event Moderator, Emcee, Facilitator, Host

Audiences and guest speakers immediately connect with Doug’s relaxed,-yet informed style and ability to think on his feet. His many years of business experience and consulting gives Doug the ability to engage with people from all business backgrounds. Doug’s skill as a professional speaker, humorous ...

Audiences and guest speakers immediately connect with Doug’s relaxed,-yet informed style and ability to think on his feet. His many years of business experience and consulting gives Doug the ability to engage with people from all business backgrounds. Doug’s skill as a professional speaker, humorous story-teller, interviewer and facilitator ensures your conference objectives are met with just the right amount of humor and interaction to keep the message fresh and memorable.

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Ovations, ovations, ovations!

On his mission to help organizations strengthen their corporate culture, boost performance, amplify employee morale, customer service, leadership, and global competitiveness, expert DOUG LIPP has garnered unequivocal praise for his talks.

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Books by Doug Lipp
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Biography

Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.

Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling  Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.

At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters.  Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.

Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history.

Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.

Consistently ranked as one of the best presenters every time he speaks, Doug painstakingly researches and customizes each of his presentations. He underscores how a company’s current culture is affecting its business, and then provides insights and actionable ideas on how they can build an even better business based on leadership, teamwork and innovation. After his presentation, which includes experiential exercises and participant-centered activities, you will have a blueprint for creating and perpetuating a culture of significance unique to your organization.