"The presentation was excellent! Doug provided valuable information in a very interesting manner. The attendees were really engaged and appreciated the wonderful learning opportunity from Doug's experience at Disney."
-Express Professionals"Thank you for your enlightening presentation at our community meeting. The message was right on target regarding cultural diversity and sensitivity. Your diligence and researd was well founded and heped to tailor our specific needs. You really grabbed the audience attention with your display and style."
-Accenture"I have nothing but amazing things to say about Doug. He was wonderful to coordinate with leading up to our leadership conference. His keynote address exceeded all expectations. Doug was extremely personable, inspirational and fun. Thanks for a great event!"
-YPO (Young Professionals Assn.)"Doug gave without a doubt the best presentation ever! We would like to commend him on the pre-event research. Anyone hearing Doug would assume he was a long term Remedy employee due to the skillful way he meshed our company culture, vocabulary, and methods into his presentation."
-Remedy Intelligent Staffing"Doug was an amazing keynote speaker at our annual user conference. Doug went above and beyond to learn about our industry, clients, and solutions to deliver a compelling, relevant Keynote. In addition, he spent time engaging our clients before his session and incorporated these meetings into his pitch. I highly recommend Doug as a Keynote Speaker. Our clients gave him a top rating."
-Wolters Kluwer Health"Doug ROCKS! He recently spoke at the SEDA Annual Conference in Savannah to a group of 700+ executives. Doug is thought-provoking, a great story teller and has a 'learn-by-doing' presentation style that has motivated hundreds of thousands of people around the world."
-SEDA (Savannah Economic Development Territory)"Please enjoy some comments from attendees: • 63% came just to hear Doug • 98.5% rated Doug the best part of the day (Great speaker and timely topic; Doug was amazing) Sponsors comments included: • 98% felt value for their sponsorship dollars • 100% said they would sponsor next year"
-Roseville Chamber of Commerce"Your reputation as an excellent and well prepared motivational speaker is well-deserved. Rather than speak about generalities, you communicated your message through the use of relevant information and topics. Thanks so much!"
-Peat Marwick, KPMG"We've received numerous messages from attendees reinforcing how much they enjoyed your presentation! You captured the spirit perfectly and engaged all of us with messages that were relevant, tangible and do-able! You'll be a hard act to follow!"
-CEO, Whistler Chamber of Commerce"Thank you for being our Keynote Speaker at the SAHRA conference. I enjoyed meeting and talking with you pre-event and was totally captivated by your presentation. I know you travel the world with your speaking engagements, so it was special for us that you could speak in your hometown!"
-SAHRA"Thank you for a very interesting, moving, and motivational presentation! We already shared the stories with our colleagues! We value your spirit!"
-Clifton Larson Allen (Formerly Gallina LLP)"I enjoyed working with you in the months leading up to the Legal Conference and also talking with you during the conference itself. I appreciate all the time and energy you devoted to the presentation - you met our demands! You did an incredible job of modifying your presentation to make it personal to AT&T, even updating your presentation minutes before going on stage. I am not sure how you did it, but it was quite the feat!"
-AT&T,Legal Team"The group loved Doug! I recommend him to any group wanting a clear picture of what makes a company like Disney succeed, and even some of the pitfalls they have faced."
-Miller Heiman"We loved your messages and delivery! As usual I learned quite a bit from you. To say you have had an eventful and fun career seems an understatement. Meeting you was an honor."
-EMCOR HR Conference"Doug did an OUTSTANDING job for us at CSDA's Annual Conference! Impressive. He made me very, very proud!."
-CSDA (California Special Districts Assn.)"Thank you so much for your fascinating and engaging presentation. We've heard such great feedback! Your presentation and insights made our VISION a successful event and bolstered its reputation as the premier event for the area's marketers."
-American Marketing Association"'Your presentation at the Chamber of Commerce CEO Leadership Conference was a rousing success! Feedback about your presentation, 'Global Competitiveness in a Local Market,' has been very positive. The marketplace in the US is indeed changing. These CEOs and leaders of the Chambers of Commerce now have some new ideas they can take back to the businesses they support. I also sincerely appreciate the extra preparations you made to tailor your presentation for our members; the audience openly complimented your efforts!"
-US Chamber of Commerce"Wow! Wow! and Wow!...pretty much sums up your presentation at the Tony Robbins' Personal Power Seminar. You were sensati?nal!! I especially appreciated that you customized your program to fit the needs of our audience. The audience loved your storytelling, unmistakable depth of knowledge and quick wit. Doug, you made us look good!!"
-Foundation for Tony Robins (Fortune Mgmt)"Doug's presentation was relevant to our profession and he spoke with passion and conviction. He left us with tools and techniques to drive success into our projects and delivered his message in a lasting and vibrant way. He had us laughing and reflecting. He was our top presenter, easy to coordinate with, and is a genuine, caring person that would be a great add to anyone's convention."
-PMI (Project management Institute)"You were a hit! The event sponsor was concerned about a "meaningful" presentation. Our people spend hundreds of hours in training and conferences, so they have high expectations. One comment: "Dog was so convincing in his knowledge of our Industry, that many of the participants thought he's worked with our firm all along."
-Ernst & YoungDISNEY U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees.
How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind Disney’s legendary employee development dynasty and how does it reinforce organizational values, culture and brand. Learn how Disney continues to capture the hearts and minds of thousands of employees around the world through an unwavering devotion to the core values established by Walt himself. Doug’s career working directly with Disney visionaries, combined with his recent interactions with Disney legends while writing Disney U, provides the backdrop for intriguing never-before-told stories. Doug shares how the Disney University remains relevant—more than fifty years after its founding – and why these leadership lessons are more important now than ever before.
Leadership/Teamwork: Organizational Culture - It's more than a coat of paint.
Leaders build the culture, live the culture, and reinforce the culture every single day. Leadership has always set the tone within an organization, but today there’s growing consensus that a winning, sustainable culture is only achieved when it is ‘actively’ steeped throughout the entire organization. In this program, Doug persuasively demonstrates that organizational culture is much more than a coat of paint daubed on the walls of a building. Culture is the cornerstone of success and supports your business performance and all operations. As such, it’s uniquely yours and almost impossible for competitors to copy.
Customer Service/Communication/Motivation: The Magic of Exceptional Customer Service - Keep plussing the show.
How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels? Learn the four components that are at the heart of Disney University: Innovate. Support. Educate. Entertain. Discover how legendary service is a delicate balance between art and science. “Doing the ordinary in an extraordinary fashion” isn’t rocket science; customer service excellence must be ingrained throughout your culture. In this ever-changing economy, more companies than ever are realizing the strategic importance of transforming their service culture to differentiate themselves from competitors.
Change/Creativity/Motivation: Even Monkeys Fall From Tress, Learn From Mistakes and Embrace Change.
Even the best and the brightest make mistakes. However, the ability to deal with setbacks, then bounce back even stronger is the hallmark of market leaders. Join Doug as he takes you on a behind-the-scenes tour of the Walt Disney Company to learn about its successes and how it overcame spectacular obstacles by challenging the status quo and embracing change. Successful organizations embrace the attitude of “change or perish” and are willing to reinvent themselves. How do the best organizations overcome obstacles to growth, which include turf wars, hierarchical barriers and creative stagnation? Doug provides examples world-class leaders that have eliminated these barriers to improvement and enthusiastically embraced change. The world is changing; are you?
Beyond Stuck in the Middle Seat™ Welcome Change & Take Control
What’s the worst place in an airplane? The middle seat! Why? You’re literally stuck in a rotten place, possibly for a long time, and you can’t do anything about it. Or can you? During this presentation, Doug uses the middle seat as a metaphor for what happens to all of us in life. How do you deal with unfortunate situations? When in a situation that you “can’t control,” what options do you actually have? This entertaining and thought-provoking presentation covers a range of topics, including Creative Problem Solving, Work-Life Balance, Stress Management and Career Development. Join Doug for some fun as he addresses everything from life-on-the-road horror stories to dealing with organizational change.
Global Competitiveness/Diversity: It's A Small, Small World. The globe is shrinking. Is your business expanding?
Walt Disney had it right all those years ago … “it is a small world.” And guess what? It’s getting even smaller! Mobility and greater access to multicultural markets is heralding in exciting, new opportunities for organizations willing to raise their diversity IQ. In this powerful and cutting-edge presentation, Doug Lipp shows that regardless of whether your organization is selling globally, the face of the customer is changing. Gone are the days of managing or marketing to a homogenous group. Customer groups, employees, channel partners, and shareholders now represent different cultures, generations, and ways of thinking. Organizations must adjust— or be willing to lose—in their global battle for market share.
Event Moderator, Emcee, Facilitator, Host
Audiences and guest speakers immediately connect with Doug’s relaxed,-yet informed style and ability to think on his feet. His many years of business experience and consulting gives Doug the ability to engage with people from all business backgrounds. Doug’s skill as a professional speaker, humorous story-teller, interviewer and facilitator ensures your conference objectives are met with just the right amount of humor and interaction to keep the message fresh and memorable.
Ovations, ovations, ovations!
On his mission to help organizations strengthen their corporate culture, boost performance, amplify employee morale, customer service, leadership, and global competitiveness, expert DOUG LIPP has garnered unequivocal praise for his talks.
Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.
Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.
At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters. Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.
Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history.
Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.
Consistently ranked as one of the best presenters every time he speaks, Doug painstakingly researches and customizes each of his presentations. He underscores how a company’s current culture is affecting its business, and then provides insights and actionable ideas on how they can build an even better business based on leadership, teamwork and innovation. After his presentation, which includes experiential exercises and participant-centered activities, you will have a blueprint for creating and perpetuating a culture of significance unique to your organization.