Shep Hyken

  • Customer Service and Customer Experience Expert
  • Bestselling Author of Moments of Magic, The Loyal Customer, and The Amazement Revolution
  • Chief Amazement Officer at Shepard Presentations
  • Hall of Fame Award for Excellence, National Speakers Association

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of “The Convenience Revolution,” “Be Amazing or Go Home,” "Amaze Every Customer Every Time," "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

 

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Rave Reviews About Shep Hyken
I heard numerous speakers at NAMM. Shep was by far the most inspirational and helpful. He provides the tools and ideas to actually implement change.

A Sample of the Groups That Have Hosted Shep Hyken
  • Aetna
  • AARP
  • Salesforce
  • Eveready Battery Company, Inc.
  • Daltile
  • Marathon Petroleum
  • Anheuser-Busch
  • Pregis
  • Applebee’s International, Inc.
  • Musicology
Demo - Shep Hyken: Customer Service and Experience Keynote Speaker [5:11] - Get Sharable Link
Explore Shep Hyken's Talks
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Creating an Amazing Customer Experience

While the title can be changed to meet the theme of the meeting, this is Shep’s general customer service program. Customer service and experience have become the focus of attention for most organizations around the world. Your customers no longer compare you to your direct competition. They compare ...

While the title can be changed to meet the theme of the meeting, this is Shep’s general customer service program. Customer service and experience have become the focus of attention for most organizations around the world. Your customers no longer compare you to your direct competition. They compare you to the best service they have ever had. Topics in this presentation can include Moments of Magic®, creating the customer-focused culture, customer loyalty, internal customer service and more. Customer service is not a department. It’s a philosophy to be embraced by everyone in an organization. Shep works with you to craft a customized presentation that is on target for your audience.

The Convenience Revolution

Today’s customers want a convenient and frictionless experience. Companies like Amazon and Uber disrupted their respective industries by being more convenient. But, you don’t have to disrupt your entire industry. Just disrupt your competition. Learn how to leverage convenience as a powerful way to d ...

Today’s customers want a convenient and frictionless experience. Companies like Amazon and Uber disrupted their respective industries by being more convenient. But, you don’t have to disrupt your entire industry. Just disrupt your competition. Learn how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies to fuel your plan to create convenience for your customers. This may be one of your most important and powerful customer experience strategies.

Amaze Every Customer Every Time

To get and to keep your customers you must deliver an amazing experience. In this fast-paced and content-rich presentation, Shep will share some of the 52 “Amazement Tools” featured from the book of the same name. The audience will learn best practices, tactics, and strategies to help them deliver t ...

To get and to keep your customers you must deliver an amazing experience. In this fast-paced and content-rich presentation, Shep will share some of the 52 “Amazement Tools” featured from the book of the same name. The audience will learn best practices, tactics, and strategies to help them deliver the most amazing customer service on the planet. 

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

The Amazement Revolution is the culture that can drive any organization – from one employee to tens of thousands – to focus completely on delivering an amazing customer experience. Shep’s simplistic concept of Customer Amazement is about being better than average, all of the time. Topics include cre ...

The Amazement Revolution is the culture that can drive any organization – from one employee to tens of thousands – to focus completely on delivering an amazing customer experience. Shep’s simplistic concept of Customer Amazement is about being better than average, all of the time. Topics include creating a membership experience, building a culture of F.U.N., managing the after-experience and more. This is a perfect presentation for managers and leaders.

The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists

This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinc ...

This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases – from “uncertainty” to “amazement.” Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately.

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<p>Shep Hyken is a contributor at Forbes.</p>

Shep Hyken is a contributor at Forbes.

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Biography

Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of Moments of Magic, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that's just a few of the A's!

Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.