Mark Thompson
- Authority on Leadership & Business Strategy
- Senior Executive Coach
- Bestselling Author of Admired
- Shire
- KPMG
- Recticel
- Walgreens
- World Bank Group
- Pfizer Europe
- American Express / Google Nest
- Cisco
- Coca Cola
"Mark was with us today at a meeting that was a kickoff of our business planning process. We wanted to send a message to our bottling partners and our own teams about the need for change and the importance of looking at innovation from a process standpoint. I think also that the material shared by Mark was very well received and people were excited about his comments. I think this will make our meeting go much smoother as we look to promote change in our business."
-Coca Cola"You rocked it! Thanks Mark--hope you had a good flight home--you, too, were FANTASTIC! Look forward to seeing you again soon!"
-Cisco"More companies around the world are incorporating strategies and approaches honed in Silicon Valley to their industries. Mark was instrumental in helping me develop and adapt my experiences and learning to transform a century-old company known for its service, into one that was leveraging leading-edge digital technology to strengthen and expand its brand. Mark's encyclopedic knowledge, ability to define practical strategies and connections to like-minded individuals was critical to our journey together."
-American Express / Google Nest"Mark demonstrates a rarely seen balance of business acumen, emotional intelligence, authenticity, and warmth that makes his approach to coaching so valuable. The resulting work is truly groundbreaking and results are easily measurable."
-Pfizer Europe"Mark's advice and coaching have been invaluable to us at the World Bank Group. He has the unique ability to sort through complexities and get to the essence of any situation, and his recommendations are always practical and spot on. With his humility and empathy, he establishes deep connections with our leaders from many different cultures and backgrounds. I am grateful for all his generous efforts in support of our organization--we have benefitted greatly from his impressive experience, management insights and his natural enthusiasm for our work. Having a great leader work with our leaders has been a great gift to all of us."
-World Bank Group"Mark has a unique coaching style that builds a partnership of trust, that includes a provoking and creative process that increases self-awareness and emotional intelligence. His "been there and done that" experience improves one's leadership skills and performance to increase impact and influence. Mark has the ability to develop an energetic, and positive environment that is contagious. This environment creates a win-win strategy for success."
-Walgreens"It's been terrific to have you with us, you found the topics, the images and stories, and the very words that we needed to hear from an outsider, all this in a warm and very inspiring way. I found the participation and engagement very high during your speech, and everyone was so complimentary after. We are now gathering specific feedback from all participants on each segment. As soon as available, we will email it to you and get in touch. Again my personal thanks for your contributions."
-Recticel"Your presentation was fantastic and was quite well received based on the feedback I have been receiving. Thank you also for taking the time to join us and our attendees at our reception--I know they enjoyed connecting with you in a casual setting. Thanks again!"
-KPMG
Business Transformation: Drive Change and Create a Culture of Innovation
As a 20-year CEO and entrepreneur, Mark shows you first-hand to disrupt your competitors, deepen customer relationships, ignite employee and team engagement, accelerate internal processes and DRIVE CHANGE like never before. Mark coaches world-class growth companies on the front lines that have struggled with change — sharing the essential differences between those that failed and those that transformed entire industries with disruptive innovation and growth:
- Enable your teams to not only embrace change, but lead business transformation
- Operationalize innovation while still meeting the demands of Wall Street
- Remove the fear of failure for disruptive ideas
- Create incentive systems that reward those that challenge “business as usual”
- Empower employees at every level to make change happen
Building a Most Admired Brand through Customer and Employee Engagement
Leaders of the World's Most Admired Companies know that the Customer Experience IS the brand! Customer engagement is not about transactions, it's about RELATIONSHIPS - acting as though you’d put your own money on the line in your customer’s company. Based on his global research at Stanford, Dr. Thompson will ignite your team with four key tools that boost customer relationships:
- Every touchpoint that a customer encounters is defining your brand
- Delivering a consistent experience regardless of point of contact or method of communication
- A high level of Employee Engagement is critical to achieving Customer Engagement
- Knowing what your MVPs (both customers and employees) value is key
Most Admired Leadership: Nobody Does it Alone! Building Great Teams
Mark shares insights into the top leadership qualities of the world’s Most Admired Leaders according to the most engaged employees. In a broad survey of over 10,000 employees in 110 countries, Mark’s research team identified the top eight leadership traits that people want from their leaders. He presents case studies from many of these leaders including his experience working directly with several of them. He outlines how the Most Admired leaders have achieved such enduring success over decades and how they consistently:
- Recruit, Build and Retain the highest performing teams
- Create a corporate culture that Inspires loyalty and engagement
- Face adversity and bounce back from failures
- Challenge themselves and their teams year after year to outdo themselves and achieve continuous and long-term growth
- Learn what their MVP’s value and what drives them in their lives and work
Fanatic Sales Growth - Success Built to Last Growing from Good to Great to ADMIRED
In this high-impact keynote, Mark reveals the critical drivers behind long-term sales growth and enduring success. He lays out the key factors that differentiate companies that are Good, those that become Great and those that are ADMIRED.
- How world-class teams generate unstoppable growth
- Avoiding common mistakes that cut sales in half
- 5 Tools To Double Sales: Positioning-Pain-Promise-Proof-Planning
- The customer service strategies that drive customer retention
- Discovering what your market craves and getting ahead of the curve
