In the old days, innovation happened slowly and methodically. But in today’s hyper connected economy organizations are being blindsided by disruptive innovators who’ve learned how to leverage consumer insights and connection architecture to rule the day. Unfortunately, many organizations are simply waiting for the next shoe to drop… Bad idea! The new breed of hackers, makers and breakers are looking for weaknesses in technologies, products and even delivery models. Today’s leader needs to learn:
All of our innovation talks are 100% customized to address current needs, problems and opportunities within your enterprise and your industry.
The New Science of Exceptional Customer Service
Learn the News Science of Exceptional Customer Service from Nicholas’s upcoming book Node Code. His Training and Keynote includes the latest body of research in the industry.
Do you know your customer node types? The best companies in the world do. Old-fashioned customer experience programs are dead and so are the companies that use them. Learn how to engineer the best customer experiences in your industry and the six secrets of customer experience mastering.
Healthcare is the subject of massive disruptive innovation. Pharmaceuticals, medical devices, clinical delivery models and literally everything across the entire healthcare ecosystem is rapidly being destroyed. Clinical visits are being replaced by low-cost and convenient apps that leverage game mechanics and socialization. Connection architecture now rules the day and most clinical models have become defunct. In fact, clinical visits will be cut in half in just the next few years and as much as 20% of US hospitals will be bankrupt by 2020. Pharmaceuticals will be replaced with wearable technologies and real time bio monitoring will become the norm. No matter where you live across the healthcare ecosystem you need to know:
All of our healthcare talks are 100% customized to address current needs, problems and opportunities within your enterprise and your industry.
The New Leader
Most executives are relying on millennial stakeholders to help them stay on track with emerging technologies. Unfortunately, the new leader must understand the trajectory of change as it relates to technology, social communities, connection architecture and disruptive innovation. Leaders cannot lead what they do not understand. In this powerful keynote you will learn.
All of our leadership talks are 100% customized to address current needs, problems and opportunities within your enterprise and your industry.
The Future of Technology
There are many complex variables about the future of technology. But there are several known hard trends that we have aggregated to help organizations see how technology will drive their future. In this powerful keynote, Nicholas talks about the effect of digital ubiquity, 3-D printing, drones, nanotechnology and other enabling factors such as crowdfunding, crowdsourcing, open innovation and the power of hyper influential social networks that leverage game mechanics and socialization. This jaw-dropping presentation will bring your executive team up to speed.
All of our technology talks are 100% customized to address current needs, problems and opportunities within your enterprise and your industry.
Nicholas Webb is a world‐renowned Enterprise Strategist, Healthcare Strategist, Bestselling Author, and Futurist. He has been awarded over 45 Patents by the US Patent and Trademark Office for a wide range of cutting-‐edge technologies. As an Inventor, Nicholas invented one of the first wearable technologies nearly twenty years ago, and one of the world’s smallest medical implants. He is also the founding CEO of the Destruction Lab, a Healthcare Research and Development Lab. Nicholas is the author of The Innovation Playbook, The Digital Innovation Playbook, and his Number One Best‐Selling Book on Customer Experience entitled, What Customers Crave. As a Certified Management Consultant, he works with some of the top brands to help them lead their market in Enterprise Strategy, Customer Experience (CX), and Innovation. Western University of Health Sciences, a Top Southern California Medical School, awarded Nicholas his Doctorate of Humane Letters. Nicholas is also an Adjunct Professor of Healthcare Innovation and the Director of the Center for Health Innovation at WesternU.