Mark Sanborn

  • President, Sanborn & Associates, Inc.
  • Bestselling Author on Leadership, Customer Service and Extraordinary Performance

Mark Sanborn is the president of Sanborn & Associates, Inc., an idea lab for leadership development. Whether it's sales, leadership, customer service, or improving individual performance...it's about turning the ordinary into extraordinary. Over 2,200 audiences — in every state and a dozen countries — have sought Mark Sanborn’s expertise. Why? Because he educates, informs and entertains so well while at the same time tailoring the message to his audience with such skill that they often think he must be one of them.

 
  

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I’ve been fielding one rave review after another on your talk.... Not only did you customize your presentation to meet ASAP’s need, you exceeded our expectations. That’s something that no speaker I’ve hired for this has ever done, until now.

A Sample of the Groups That Have Hosted Mark Sanborn
  • Toyota Financial Services
  • Doubletree Hotels
  • Witter Publishing Corp.
  • McDonalds Corporation
  • Blue Shield of California
  • The Hartford
  • ASAP Software Express, Inc.
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The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

Discover the passion to reinvent your business and life by taking responsibility, building relationships and creating value for customers and colleagues. Everyone makes a difference — the only question at the end of the day is, “What kind of difference did you make?” Based on Mar ...

Discover the passion to reinvent your business and life by taking responsibility, building relationships and creating value for customers and colleagues.

Everyone makes a difference — the only question at the end of the day is, “What kind of difference did you make?”

Based on Mark’s internationally best-selling book on customer service, The Fred Factor, this highly motivational presentation shows you how to:

  • Reinvent your business and life regularly through personal responsibility;
  • Build better relationships with customers, colleagues and others;
  • Continually create new value by replacing money with imagination; and
  • Out-think your competition rather than outspend them.

This program is a powerful way to get everyone from frontline employees to upper management focused on the importance of self-responsibility and creating new value for those with whom we work and live. This presentation goes beyond the workplace to show listeners how to enrich their personal lives as well.

You Don’t Need a Title to be a Leader: How Anyone, Anywhere, Can Make a Positive Difference

Inspire people who aren’t titled leaders to take responsibility, lead when it is appropriate and improve their individual performance to create amazing results. Mark Sanborn’s high-impact leadership presentation answers the important questions of: “How do we get from where we are ...

Inspire people who aren’t titled leaders to take responsibility, lead when it is appropriate and improve their individual performance to create amazing results.

Mark Sanborn’s high-impact leadership presentation answers the important questions of: “How do we get from where we are to where we want to be?” and “How do we get people who aren’t titled leaders to take responsibility, lead when it is appropriate and improve performance?

Mark will use his leadership expertise to help your audience:

  • Go beyond merely pursuing goals to achieving full potential;
  • Lead effectively—whether they have the title or not;
  • Discover the six skills that all leaders use for Increasing ROI    (Relationships, Outcomes and Improvements);
  • Learn the essence of how to lead, or lead better; and
  • Acquire the skills and strategies to go back and create a team of leaders rather than just a team of followers.

This program presents a practical blueprint for creating leaders at every level in your organization and reaching new heights. Based on Mark’s book, You Don’t Need a Title to Be a Leader, this message will resonate with those who aspire to make a positive difference— regardless of title or position.

The Encore Effect: How to Give a Remarkable Performance in Anything You Do

Achieve the kind of extraordinary job performance that leaves your customers, colleagues and community clamoring for more. This high-content program presents “The Process” that will virtually assure a remarkable performance. Drawing on the belief that passion is the fuel for a remarkab ...

Achieve the kind of extraordinary job performance that leaves your customers, colleagues and community clamoring for more.

This high-content program presents “The Process” that will virtually assure a remarkable performance.

Drawing on the belief that passion is the fuel for a remarkable performance and his book, The Encore Effect, Mark Sanborn will:

  • Explain the four sources of passion that fuel remarkable performance;
  • Identify the skills that extraordinary performers use: preparation, practice, performance, polish and the ability to overcome pitfalls.

Mark teaches the same methodology for achievement that he has used to become a bestselling author, Hall of Fame speaker and a leading authority on leadership, service and turning the ordinary into the extraordinary.

Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results

Fred is back, but this time the extraordinary has even more inspiring individuals with him!The Fred Factor has sold over 1.6 million copies.In Fred 2.0, Mark Sanborn brings new stories, illustrations and insights that you and your organization can use to create more customer loyalty, innovative prod ...

Fred is back, but this time the extraordinary has even more inspiring individuals with him! The Fred Factor has sold over 1.6 million copies. In Fred 2.0, Mark Sanborn brings new stories, illustrations and insights that you and your organization can use to create more customer loyalty, innovative products, services and experiences, and to deliver the kind of profitable results that are so elusive to many.

Mark goes deeper into the philosophy and practices of the extraordinary. Drawing from his work with top leaders and organizations, he engages listeners with the why, what and how of taking any job, product or service up a notch.  He teaches how to replace money with imagination, build and keep better relationships, and rejuvenate purpose and passion to have more fun and greater success at work.

Mark designs every presentation around the client's needs, but Fred 2.0 typically covers:

  • Fredville, USA: How Fort Collins, Colorado used The Fred Factor community-wide to increase business for local merchants;
  • Why Fred isn't always in the customer service department: how to spread the spirit of Fred throughout your organization;
  • The only thing better than a committed individual is a team of committed individuals: how to create a team of Freds;
  • What to do when you're "Head Fred:" how to be a leader of extraordinary performers;
  • Profit isn't enough: why passion matters and what you need to know about it;
  • How to harness and use creativity and commitment to get great people and great results;
  • Engaging experiences: how to use value strategies to create superior experiences for customers and clients; 
  • Why extraordinary matters: the three primary benefits you'll get from pursuing extraordinary; and 
  • Why all business is personal and what to do about it.

Up, Down, or Sideways: How to Succeed When Times are Good, Bad, or In Between

Discover practical ways to prepare for and deal with change—good, bad or otherwise—by focusing on the mindsets and methods that never change. Predicting the future is easy; predicting it correctly is very hard. Since we can’t be certain of what the future holds, what should we alw ...

Discover practical ways to prepare for and deal with change—good, bad or otherwise—by focusing on the mindsets and methods that never change. 

Predicting the future is easy; predicting it correctly is very hard.  Since we can’t be certain of what the future holds, what should we always be doing to ensure our success regardless of what happens?

Based on his newest book, Up, Down or Sideways, Mark Sanborn’s presentation:

  • Examines the mindsets and methods that enable us to succeed come what may;
  • Teaches a practical way of preparing for and dealing with change;
  • Helps listeners to focus on those things that should never change; and
  • Shows the audience how to make the most of up, down and sideways situations.

In this program, Mark shares his own story of a series of downturns, identifying the mindsets and methods that will help listeners discover opportunities to be successful in any situation.

Leadership Lies and the Truths that Transform: What Leaders Must Do to Crush It Now

You’ve read the management books. You’ve followed the “7 Steps.“ Maybe you’ve even attended an expensive leadership retreat. Yet still you aren’t able to light a fire under your team to perform at world-class levels. Mark Sanborn urges you to jettison conventiona ...

You’ve read the management books. You’ve followed the “7 Steps.“ Maybe you’ve even attended an expensive leadership retreat. Yet still you aren’t able to light a fire under your team to perform at world-class levels.

Mark Sanborn urges you to jettison conventional wisdom and “get schooled” by the world’s fastest growing companies and most successful leaders. Mark will go deep to show you what they are doing to spark growth and jolt productivity.

Takeaways:

  •  Best practices are a ticking time bomb;
  •  Lead without clichés;
  • Stop wasting money on the wrong social media;
  • Quit over-managing the customer experience;
  • Don’t just mentor. Instead, advocate;
  • Start changing for the sake of change;
  • Beware of singular solutions;
  • Develop your emerging leaders before your competition lures them away.

Get beyond the clichés, myths, and downright lies about leading. Learn the truths—some brand new and others timeless—that will transform your leaders and your business.

How the Best Get Better

How do you keep getting better, when you’re already the best? Or what happens when complacency, outdated thinking or weariness stunts performance? What do you do when growth stalls, or when your team is working below its true potential? The answer: you’ve got to pursue your true potenti ...

How do you keep getting better, when you’re already the best? Or what happens when complacency, outdated thinking or weariness stunts performance? What do you do when growth stalls, or when your team is working below its true potential?

The answer: you’ve got to pursue your true potential.

Today’s top performers and top companies often experience a crisis once they’ve moved into the number one spot. It is easy to become complacent and rest on past accomplishments while competitors are biting at your heels. When you’re Number One, there is nobody to emulate. You either keep increasing your lead or run the risk of being overtaken by Numbers Two though Five.

Mark Sanborn has worked with many of America’s best companies. That’s because he has the ability to motivate and teach simple, proven and highly effective ways of thinking and doing that keep individuals and organizations moving forward and gaining new ground. Not only has he learned from working with the best—some 2400 clients—but he’s learned what doesn’t work, too, and can help you change your thinking and supercharge your performance.

Here’s what Mark teaches in How the Best Get Better:

  • Why top performers must go beyond simply “achieving the goals” or “making your numbers”
  • Why “taking action” isn’t enough (and what really is)
  • How to become laser-focused each day and do those things that produce the biggest results (learn the specifics, not the generalities)
  • Two statements anyone can use that absolutely define collaboration and teamwork
  • Six things you absolutely control
  • What is far more important than the ability to change
  • A form of discontent that achievers use to continually improve

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Biography

Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted expert on leadership, team building, customer service and change.

Mark Sanborn graduated cum laude from The Ohio State University. In addition to his work as a business educator and author, Mark continues to be an active leadership practitioner. Most recently he served as the president of the National Speakers Association.

Mark holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Speaker Hall of Fame. He was recently honored with the Cavett Award, the highest honor the NSA bestows on its members, in recognition of his outstanding contributions to the speaking profession. Mark is also a member of the exclusive Speakers Roundtable, made up of 20 of the top speakers in America.

Mark is the author of eight books, including the bestseller The Fred Factor: How Passion In Your Work and Life Can Turn the Ordinary Into the Extraordinary which has sold more than 1.6 million copies internationally. His other books include You Don’t Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference, Teambuilt: Making Teamwork Work, The Encore Effect: How to Achieve Remarkable Performance in Anything You Do and his most recent book, Up, Down or Sideways: How to Succeed When Times are Good, Bad or In Between. His latest book, Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results was released March 2013.

He has created and appeared in 20 videos and numerous audio training programs. His video series Team Building: How to Motivate and Manage People made it to the #2 spot for bestselling educational video series in the U.S.

Mark’s list of over 2400 clients includes Costco, Enterprise Rent-a-Car, FedEx, Harley-Davidson, Hewlett Packard, Cisco, KPMG, Morton’s of Chicago, New York Life, RE/MAX, ServiceMaster, ESPN, GM, IBM, Avnet, Sandvik and John Deere.

“We each know how good we have become,” Mark says, “but none of us knows how good we can be. One of the most exciting opportunities we get each day is to pursue our potential.” Mark Sanborn challenges his audiences with this message and provides insights for extraordinary living.