John Tschohl

  • Guru of Customer Service, Time Magazine
  • President, Service Quality Institute

John Tschohl is dynamic, hard hitting, and inspirational. He will create an emotional buy-in using measurable data that CEO’s respond to. John’s message is based on common sense built around his 30 years in speaking, designing training programs, and building high performing workforces.

 
  

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Rave Reviews About John Tschohl
Your presentation Achieving Excellence/Customer Loyalty was definitely one of the highlights of the Learning Sessions. Your interactive style made the session interesting, and your passion to share best practices and examples of great Customer Service made it entertaining and engaging. Your participation definitely helped bring the learning sessions to a higher level of quality.

A Sample of the Groups That Have Hosted John Tschohl
  • Congress Capacitacion Ejecutiva
  • Salesforce.com
  • IRTA
  • Chevron
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Achieving Excellence Through Customer Service

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Biography

For the last 34 years John Tschohl has solely focused on helping organizations drive a service culture and create a customer experience through his technology built on practicality, simplicity and common sense. With his credibility and focus on empowerment and the power of the social media he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce. Tschohl is dynamic, hard hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in.

He will create an emotional buy-in using measurable data that CEO’s respond to. His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in Customer Service. John’s message is based on common sense built around his 44 years in speaking, designing training programs, and developing a high performance workforce.

Featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John’s technology and books are in 11 languages, represented in over 45 countries, and 90 percent of Service Quality Institute’s business is international.