Jenn Lim

  • CEO & Chief Happiness Officer, Delivering Happiness
  • Culture Book Creator and Consultant at Zappos.com

Jenn is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and everyday life. Along with her “fearless leader” CHO responsibilities, Jenn manages a demanding speaking schedule that sends her around the world to deliver a message of passion, purpose, culture, and happiness.

 
  

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Delivering Happiness

In this keynote speech, audiences will: Experience the story of CEO Tony Hsieh & the Zappos.com story. Hear and see how he built an enduring brand through WOW customer service and a Values-based company culture. From selling shoes to delivering happiness! Learn how Zappos is a thriv ...

In this keynote speech, audiences will:

  • Experience the story of CEO Tony Hsieh & the Zappos.com story. Hear and see how he built an enduring brand through WOW customer service and a Values-based company culture. From selling shoes to delivering happiness!
  • Learn how Zappos is a thriving example of using Happiness as a Business Model, and how it can be applied to any environment. From the Science of Happiness, to the study of values, vision and purpose, to the principles of Zappos success. We make happy work!
  • Gain insights from the DH journey. From its start as Tony Hsieh's bestselling book Delivering Happiness: The Path to Profits, Passion & Purpose to the cross-country bus tour, a global DH movement, and the creation of the DH family of companies. Nudging the world to a happier place!
  • Enjoy personal life lessons and discoveries of our own speakers journeys with Delivering Happiness, Zappos and their Passion+Purpose to inspire and develop companies, communities, and cities that, together, create a happier world for all.

Learn more about Jenn Lim
Biography

Jenn is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and everyday life. In Jenn’s words: “A CHO is doing what any CEO does in an organization — putting the people/resources/financing in place to create a sustainable company. The difference between a CEO and a CHO is that a CHO is doing it through the lens of happiness as a business model.”

Along with her “fearless leader” CHO responsibilities, Jenn manages a demanding speaking schedule that sends her around the world to deliver a message of passion, purpose, culture, and happiness. If you ask her, Jenn will tell you she never imagined the opportunities that she has today, but she often recalls a particular turning point in her life, which foreshadowed her path. While studying at UC Berkeley, she found herself in a poetry class and where she was expected to read my poems aloud. Another student came up to her after class and said “I loved that line.” It was in that moment that Jenn realized that words have power, and became the reason that she focuses so much energy on her speaking engagements today. She says: “If I affect someone in some way it’s worth it… somehow I ended up in this place where I have a bigger platform to do it now but it comes back to the same thing — inspire and be inspired.”

Starting long before Delivering Happiness was a gleam in anyone’s eye, Jenn was a consultant at Zappos. She created the Zappos Culture Book, a symbol of how companies can use happiness as a business model to increase productivity and profitability. She was a foundational part of the team at Zappos who proved that happier employees = happier customers = profitable/sustainable business (and most importantly, meaningful lives). In 2010, Jenn led the launch and management of Tony’s book (Delivering Happiness) which has sold over 600,000 copies worldwide and hit #1 on bestsellers lists like the New York Times and USA Today. It was voted one of the best business books by NPR, Inc. magazine and the Wall Street Journal, remained on the New York Times list for 27 weeks and has been translated into 20 languages. DH has evolved from a book to a company and global movement represented by over 110 countries. Today, she’s dedicated to growing DH to inspire happiness in people, communities and companies so that together, we can create a happier world.