Hamish Taylor

  • Innovation Expert

With a CV that the Times described as “takes some beating," Hamish Taylor has an award winning record of driving innovation and change in a number of very different environments and is now recognized as one of the world’s leading experts in innovation/change, customer focus/brand management and performance.

In the past few years, over 200 organizations in 30 different countries have sought Hamish’s inspiration and he is regularly featured in the broadcast media. Without fail, he receives outstanding testimonials from his customers, from Prime Ministers and CEO’s to front line staff; from major multi-nationals to small groups; from sales/marketing and executive teams to HR, risk, finance and many other functions. Whatever your audience, Hamish’s lessons provide relevant and practical ways of achieving breakthroughs for you and your team.

 
  

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Hamish's presentations crackle with energy and original insights that make even our group of top

A Sample of the Groups That Have Hosted Hamish Taylor
  • Economist IT Directors Conference
  • Averda
  • The Inspired Leaders Network
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Breakthroughs in Customer Focus and Brand

For many organizations, the challenges they face concern their relationship with their customers. This might be articulated in terms of customer service, brand, marketing/sales performance or even team-working/leadership. The key challenge in all cases is the same: how to put the customer at the cor ...

For many organizations, the challenges they face concern their relationship with their customers. This might be articulated in terms of customer service, brand, marketing/sales performance or even team-working/leadership. The key challenge in all cases is the same: how to put the customer at the core of all we do."

Hamish uses his both his practical line management lessons and his experience in applying these lessons to a wide range of industries, to challenge organisations and teams to think differently about the way they understand their customers and re-focus their activity and behaviors accordingly.

Breakthroughs in Innovation and Change

For many organizations, the challenges they face revolve around their desire for greater Innovation and/or the need to drive Change more effectively throughout the business. This might be articulated as “onnovation, “new ideas,new thinking, transformation, or even team-working/leadership ...

For many organizations, the challenges they face revolve around their desire for greater Innovation and/or the need to drive Change more effectively throughout the business. This might be articulated as “onnovation," “new ideas," "new thinking," "transformation," or even team-working/leadership.

Hamish uses his both his practical line management lessons and his experience in applying these lessons to a wide range of industries, to challenge organisations and teams to think differently about how they approach innovation/change and re-focus their activity and behaviors accordingly.

Breakthroughs in Leadership and Performance

In recent years, Hamish has worked with a large number of leaders interested in both their own performance and how to inspire greater performance from their team. Hamish has led some major businesses through tough turnaround and high growth situations (often where he was “the outsider”) ...

In recent years, Hamish has worked with a large number of leaders interested in both their own performance and how to inspire greater performance from their team.

Hamish has led some major businesses through tough turnaround and high growth situations (often where he was “the outsider”). He uses this experience and lessons learned from a wide range of industries and disciplines to challenge leaders to think differently about how they approach both leadership and performance and then to re-focus their activity and behaviors accordingly.

Breakthroughs in Internal Influencing for ALL Functions

In recent years, Hamish has worked with a large number of “internal” customers interested in how they as a function (or as individuals), can play a greater role in influencing the “mainstream” business. Having previously played the role of customer for these functions (most r ...

In recent years, Hamish has worked with a large number of “internal” customers interested in how they as a function (or as individuals), can play a greater role in influencing the “mainstream” business. Having previously played the role of customer for these functions (most recently as CEO), Hamish shares both lessons from his experiences and examples from recent work with internal functions in creating and implementing customer promises that deliver confidence from the rest of the business and a unified departmental approach.

Examples of recent customers include HR (Reed Elsevier, Cargotec); Legal Depts (Barclays, Legal and General); IT (Generali, Siemens); risk/compliance (various Banks); marketing (e-Bay, L’Oreal); purchasing and many others.
In all cases, the challenge facing the department was how to take a greater role in assisting with and influencing the “mainstream” business (and how to be better recognized as doing so!).

Hamish challenged these departments to think differently about the way they interact with the rest of the organization and provided examples and tools to help move forward.

Breakthroughs in Competitive Advantage

In recent years, Hamish has worked with a large number of leaders interested in how they can create stronger competitive advantage both externally with customers and in the performance they inspire within their organisations. Hamish has led some major businesses through tough turnaround and high gr ...

In recent years, Hamish has worked with a large number of leaders interested in how they can create stronger competitive advantage both externally with customers and in the performance they inspire within their organisations.

Hamish has led some major businesses through tough turnaround and high growth situations. He uses this experience and lessons learned from a wide range of industries and disciplines to challenge leaders to think differently about how they approach both competitive advantage and performance and then to re-focus their activity and behaviors accordingly.

Breakthroughs in Sales

For many organizations, the challenges they face concern their relationship with their key customers and potential customers. This might be articulated in terms of Account Management, Sales, Pitching for business, Competitive tenders etc. The key challenge in all cases is the same:“how to ensu ...

For many organizations, the challenges they face concern their relationship with their key customers and potential customers. This might be articulated in terms of Account Management, Sales, Pitching for business, Competitive tenders etc. The key challenge in all cases is the same:“how to ensure the (potential) customer believes that this is a conversation about his/her business success” rather than a presentation about what we do!

Hamish has worked with sales organizations from some of the worlds most well known brands (including Ernst and Young, RBS, SC Johnson, Microsoft and many others) to help their sales team change approach. Hamish uses his both his practical line management lessons and his experience in applying these lessons to a wide range of industries, to challenge organizations and teams to think differently about the way they approach “selling” situations and to re-focus their activity and behaviors accordingly.

Leadership in Times of Change

In recent years, Hamish has worked with a large number of organizations interested in how they can achieve business excellence when the environment around them is subject to change (be that competitive, economic and/or structural change). Hamish has led some major businesses through both tough turn ...

In recent years, Hamish has worked with a large number of organizations interested in how they can achieve business excellence when the environment around them is subject to change (be that competitive, economic and/or structural change).

Hamish has led some major businesses through both tough turnaround and high growth situations. He uses this experience and lessons learned to challenge leaders to think differently about their approach. Key to this, is his belief in both (1) the need to re-focus management activity to place the customer firmly at the centre of all activity, and (2) the need to look for product and service inspiration by looking outside the current environment

Learn more about Hamish Taylor
Biography

With a CV that the Times described as “takes some beating”, Hamish Taylor has an award winning record of driving innovation and change in a number of very different environments and is now recognized as one of the world’s leading experts in Innovation/Change, Customer Focus/Brand Management and Performance.

Hamish brings a rare combination of an outstanding CV (someone who has done it!) and a fantastic ability to inspire audiences – delivered through both the use of stories from his own experience, tailored advice and practical tools; and his enthusiastic, humorous style.

In the past few years, over 200 organizations in 30 different countries have sought Hamish’s inspiration and he is regularly featured in the broadcast media. Without fail, he receives outstanding testimonials from his customers - from Prime Ministers and CEO’s to front line staff; from major multinationals to small groups; from Sales/Marketing and Executive teams to HR, Risk, Finance and many other functions. Whatever your audience, Hamish’s lessons provide relevant and practical ways of achieving breakthroughs for you and your team.

Hamish was trained in Brand management at Procter and Gamble, a Management Consultant at Price Waterhouse, Head of Brands at British Airways, CEO of Eurostar, and CEO of Sainsburys Bank - all before he was 40! In each case, he left behind a record of significant growth/turnaround triggered by a willingness to challenge industry/organization norms and place the customer at the core of all activities.

He has also been dubbed the “master thief” by the Inspired Leaders Network due to his record of stealing ideas from one environment to use in another (including Yacht designers for aircraft interiors, Disney to help with airport queuing, and rugby referees for new approaches to risk/compliance).