Bank 2.0: How Customer Behavior & Technology Changes Banking
Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches in most developed markets, that social network conversations would be the primary criteria for whether customers trust a financial institution’s brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking. BANK 2.0 shows how banks can adapt and thrive in this new environment.
The Big Shift: Change Your View of Customer Interactions Forever
What happens when the fundamentals shift and everything you understood about the way we do business is flipped upside down! Most of our business models are based on physical interactions, processes that occur face-to-face, and value based on presence - but what happens when the fundamentals of consumer behavior shift. If you don’t yet understand the Big Shift then it is likely you and those around you still perceive changes like the arrival of the Internet, SmartPhones, Mobile Payments, Social Media and Networking as the progression of technology adoption. But what if there was more, much more to these changes? In this exciting keynote presentation Brett King, the author of the recent global bestseller BANK 2.0 will change your view of customer interactions forever.