Peg Neuhauser

Corporate Culture for Uncertain Times

We are living in an uncertain world. Every organization is struggling to navigate a course through a fog of uncertainty . . . economic downturn, post dot com era, security issues, influx of younger generations of workers with vastly different views of work, and changing technologies. In addition to the risks, there are also great opportunities for the companies who can find these opportunities and take action. A strong corporate culture can help you survive in an era of upheaval and uncertainty. Peg Neuhauser looks at how to build and maintain your corporate culture to succeed in today's world. This presentation is based on continuing research on how companies are coping with the current challenges of economic and world events. This research builds on her previous body of research for her three books, Tribal Warfare in Organizations, Corporate Legends and Lore, and Culture.com.

Tribal Warfare in Organizations

This presentation is based on Peg Neuhauser's book Tribal Warfare in Organizations. It takes a humorous and entertaining look at turf battles between departmental and professional groups in organizations. Neuhauser offers practical tips on the do's and don'ts of tribal communication. The goal is to produce more effective collaboration and problem solving that makes life easier for everyone and provides service to customers.

I Should Be Burned Out by Now . . . So How Come I'm Not?

Everyone’s work life has been affected by this era of uncertainty. The world we are living in today operates at a much faster pace than a decade ago. In addition to the increased speed, there is great uncertainty triggered by economic and world events. In this presentation, Peg C. Neuhauser provides dozens of practical tips for coping with one of the most serious dangers of the high speed, uncertain world of work — burnout. Peg covers three areas where actions can be taken to reduce burnout in your organization.

Corporate culture strategies

Leadership actions

Personal tips In this interactive and entertaining presentation, Neuhauser will discuss ideas with the audience and tell stories about how people are surviving and even thriving in this era of uncertainty.

Corporate Legends and Lore . . .The Power of Stories as a Management Tool

This presentation examines the power of storytelling in organizations, and its capacity to strengthen or damage the culture and spirit of the work place. The stories people tell can be positive and inspiring or negative and destructive to the future of the organization and the people who work there. In any case, the stories are a driving force that helps to shape the organization's destiny. Storytelling has always been the single most powerful form of human communication. This seminar is based on Peg Neuhauser's book, Corporate Legends and Lore (McGraw Hill), and is designed to give the leadership of your organization an opportunity to examine the stories that are told in your organization. New ways to use stories skillfully to reinforce important values and lead the way to your organization's future are presented and practiced.

Collaborative Negotiation Skills

A large percentage of a person's daily communications is some form of negotiation such as problem solving or persuasion. The art of influencing is a major component of all these situations. There is a range of negotiation skills that include everything from a highly competitive, tactical approach to a highly collaborative, joint problem solving approach. The focus of this presentation is how to use the more collaborative approach with work colleagues. A step-by-step process is presented and practiced by participants using their own real work situations.

Coping with Culture Clashes in Your Organization

There is a great deal of talk these days about organizational culture and its impact on the long term performance of a company. It is generally agreed that culture is important, but many people are not at all clear what their organization's culture is, what it should be, and whether there is really any hope that it can be changed if needed. As an organization struggles to become more customer driven, quality focused, or innovative, the people inside that organization know there needs to be fundamental change in how the organization operates. Exactly what needs to change and how to go about changing it is not so clear. With all the mergers, partnerships, and restructuring going on in organizations these days, clashes between the cultures are inevitable. People do not give up their old ways or blend two groups with different customs and histories without a struggle. Ordering people to change rarely works. The conflicts do not go away; they just go underground. To change or blend cultures requires negotiation to develop new ground rules and common agreements about how the groups will work together in the future. This presentation guides participants through their own current cultures and to help them identify specific changes and common agreements that are needed.

For over sixteen years, Peg Neuhauser has worked as a management and organizational consultant, specializing in the areas of communication, conflict management, and organizational culture. As an internal consultant for the Hospital Corporation of America, she developed services and programs for corporate hospital clients. In addition to working as a designer, trainer, and consultant, she also managed financial systems conversions, which involved training and consultation in the technical and accounting divisions. Ms. Neuhauser is president of PCN Associates, the management consulting firm she established in 1984, which specializes in communications training.