John Tschohl is dynamic, hard hitting, and inspirational. He will create an emotional buy-in using measurable data that CEO’s respond to. John’s message is based on common sense built around his 30 years in speaking, designing training programs, and building high performing workforces.
Achieving Excellence Through Customer Service
John Tschohl, called the “guru of customer service” by Time and Entrepreneur magazines, is a best selling author and president of Service Quality Institute, the global leader in customer service.
He is the author of four best selling books: Achieving Excellence Through Customer Service: the bible for organizations who want to learn how and why to implement a service strategy, e-Service: Speed, Technology & Price Built Around Service, Cashing In: Make More Money, Get A Promotion, Love Your Job: written for the high achiever within your work force, and The Customer Is Boss: a hard hitting book that teaches you how to get and demand service.