Over the course of a dozen years as a technology industry analyst, Jerry Michalski realized he wasn’t fond of the word “consumer.” Becoming mindful of the word led him to the idea that consumer mass-market capitalism is being replaced by interactions based on trust and authentic relationships. He calls it the Relationship Economy.

Michalski works with companies such as Best Buy and Havas Media, as well as with nonprofits such as the Environmental Defense Fund and the Institute for the Future. He also acts as a technology consultant to startups ranging from Twine and CoTweet to Evernote, TheBrain, Socialtext and SeedWiki.

He received rave reviews when he gave his trust/relationship economy presentation before a packed audience of 2,000+ attendees at the 2016 Global Entrepreneurship Congress in Medellin, Colombia.

Check out these awesome attendee Tweets: